Systems Administration | IT Management
I'm an IT professional with over 13 years experience building and maintaining stable and flexible infrastructure. I have extensive experience in IT support from helpdesk to management.
Experience
IT Support Manager
Jul 2019 - Present
- After demonstrating leadership of the department in the absence of the previous manager, I was promoted to be responsible for the IT infrastructure & IT support for the UK business.
- In addition to my core management tasks, I am also responsible for monitoring and maintaining the server infrastructure, collaborating with cross-functional teams on IT projects, and ensuring the accuracy and availability of department documentation.
- I introduced the use of Ansible for all Linux server configuration, including documentation and training for all IT engineers, resulting in more streamlined deployments and increased compliance of standards.
Senior IT Engineer
Oct 2018 - Jul 2019
- I was promoted in recognition of the infrastructure and process improvements I had implemented in my previous position.
- As a Senior IT Engineer I utilised a range of tools including PowerShell, Python and bash to automate repetitive processes including notification of copier consumable levels and a migration of 100s of file shares.
- I performed regular patching and monitoring of the ESXi hosts, Windows servers, Veeam and Backup Exec to ensure data was protected and recoverable.
- Improved Veeam configuration to prevent impacting production and to maximise performance.
- Migration of all physical servers to VMs.
IT Support Technician
Jan 2017 - Oct 2018
- I was part of a small department providing support for 250+ employees at a manufacturing company.
- The diverse infrastructure consisted of Windows servers and clients, Cisco switches, VMware vSphere, Veeam and Sophos AV.
- I suggested and lead improvements in this role including the implementation of a Spiceworks help desk, the use of client imaging and an effective incident response procedure. These changes resulted in significant enhancements to our work, reducing the time spent setting up client devices from 1-2 days to just a few hours, faster resolution of issues, a reduction in errors and built confidence in us among our user base.
Senior IT Technician
Mar 2014 - Jan 2017
- First and second line support for the college and two primary schools via phone, remote tools and in person.
- Administration of Windows server infrastructure including Group Policy, Active Directory, DNS and SQL.
- I was responsible for the printers, Papercut software and troubleshooting issues with SIMS.
IT Support Technician
Mar 2009 - Mar 2014
- I provided technical support for staff and students on a Windows infrastructure.
- In-person and phone support for 1,500 students and 150 staff, as well as visitors, parents and governors
Education
Zenos Training Academy
Sep 2008 - Feb 2009
A short and intense course where I completed several IT related qualifications including a Level 3 Advanced Diploma and NVQ Level 3 for IT Professionals, Comptia A+ and Network+.
Wollaston School
2001 - 2008
Certifications
Active
ITIL 4 Foundation
Issued: Oct 2020
Recently Expired
Red Hat Certified System Administrator - (RHCSA) Certificate
Issued: Mar 2019 - Expired: Mar 2022
Skills
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AWS
Python
Ansible
Terraform
Linux
Windows Server
Active Directory
Group Policy
Web Development
ITIL
Team Management
IT Service Management
Projects
A static site hosted on AWS to share my CV, links to my other projects and includes a contact form.
S3, CloudFront, Lambda, API Gateway, SNS, Route 53
A simple site which provides a different fortune each day.
EC2, RDS, Nginx, Load balancing, Node.js
A simple, infinite scolling game for Android. Created with the Unity3D game engine and written in C#.
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